Cisco Cuic Datasheet, I have set live-data aw-access primary & data-sources on CUIC Live Data server, Now when i am going to import report templates, I see new entry Live Data Streaming under data sources. By default, Cisco Unified Intelligence Center requires that you specify CUIC as the domain with the user name (for example, CUIC\administrator). Cisco Unified Intelligence Center Report Customization Guide, Release 12. Looking to automate export of user list for CUIC 10. 0 (1) Status: Available | Release Date: 11-Jan-2019 Administering Cisco Unified Intelligence Center (ACUIC) COURSE OVERVIEW Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. 0(1)April2025 CommandLineInterface >UtilsCommand>utils cuicratelimit Addedthesectioncuicratelimit CommandLineInterface >UtilsCommand>utils cuic>utilscuicframe ancestors Addedthesectionutilscuicframeancestors CommandLineInterface >UtilsCommand>utils cuic>utilscuicolh allowedurl This document describes the process to collect logs for Cisco Unified Intelligence Center (CUIC), Live Data (LD) and Cisco Identity Service (IdS) Access three Cisco Unified Communications Manager (Unified CM) tools (Cisco Unified OS Administration, Cisco Unified Serviceability, and Disaster Recovery System) from any node. Report Definitions The Cisco Lifecycle Services approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. form a cluster, where each server hosts a reporting engine. 6 (1) What is Cisco CUIC and what does it do? How do I log into Cisco CUIC? How can I access Cisco CUIC from mobile and tablets? How can I restrict the data that Cisco CUIC users can access? Does Cisco CUIC Support Multi-tenancy? How can I solve Cisco CUIC 8000 row limit on the contact center reports? This data sheet describes the list of new features and benefits included in the 12. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In addition to specifying how data is retrieved, a Report Definition contains the data set that is obtained. The goal is to be able to export the entire list of all CUIC users Cisco Unified Intelligence Center has an administrator user who is created at the install time. For information about these platform management applications, see the Administration Console User Guide for Cisco Unified Intelligence Center. Exceptions may be present Cisco Unified Contact Center Enterprise - Learn product details such as features and benefits, as well as hardware and software specifications. Live Data data source in CUIC is not connected (shown in screenshot2). With a main focus on the Contact Center Enterprise Reference Designs, this guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products. This user must have system configuration administrative privileges. instrumentation implemented by the components comprising CUIC. Cisco Unified Intelligence Center supports the following types of report filters: Date & Time Key Criteria Field Filters Parameters Filter parameters are displayed based on the selected query type in the Report Definition for that report. The new user can be provided with all the roles and permission after executing the command utils cuic user make-admin <user-name> successfully. According to Cisco this can be done during the day but out of caution I performed this in off hours. Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. Report Definitions Data Structure for Standalone CUIC - Manage customer contact points and integrate across agent desktops. With Unified IC, it is possible to generate reports from either the Unified ICM/CCE 7. to form high availability model. Change See Date Initial Release of Document for Release 15. Schedule Report Types of Filters Report Filters Daylight Saving Time and Scheduled Reports Daylight saving time affects the scheduled reports in the following ways: Reports that are scheduled to run daily during a particular time of the day are skipped for the day when the clock advances (for example, due to daylight saving). 6 release for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), Hosted Collaboration Solution for Contact Center (HCS-CC), and Webex Contact Center Enterprise (Webex CCE). Accessibility Overview Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. More information on the proper use of the TRM can be found on the TRM Proper Use Tab/Section. Once you have associated a value list to a field or a parameter, Unified Accessibility Overview Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. 6 (1) Cisco Unified Intelligence Center User Guide, Release 12. It UNIFIED INTELLIGENCE CENTER 12. This data sheet describes the benefits, specifications, and ordering information for the Cisco Unified Contact Center Enterprise 12. I am looking for an option where I can get the single report with the following details: Agent Name, Total Inbound and outbound calls, Avg talk time and hold time, login logout activity, reason. Reports – These reports are Cisco UCCX predefined reports that Call Center managers can use to view Teams, CSQ (Queue), Agent Statistics, Abandoned calls and more for Voice, E-mail, Chat, and Outbound Dialer queues. This was also done on both nodes Report Definitions Associate Value List Edit Parameter Properties Edit Parameter Properties Associate Value List Associate Value List You can associate a Value List with a field (if the Report Definition is based on SQL query) and a parameter (if the Report Definition is based on an Anonymous Block or a Stored Procedure). It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards. I know the ICM database schema pretty well, but not sure about CUIC's internal database. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization. VA Technical Reference Model Home Page Technologies must be operated and maintained in accordance with Federal and Department security and privacy policies and guidelines. Unified Intelligence Center serves the following primary purposes: Obtains data from the base solution's database. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the best results. Individual state values, such as agent states, refresh as they happen. 6(1)-Release Notes: Cisco Unified Intelligence Center Documentation Guide, Release 12. Apr 30, 2025 · Updated Cisco Unified Intelligence Center Documents. CUIC, as a product, is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer, and at the Solution Design Guide for Cisco Unified Contact Center Enterprise This document presents a solution-level perspective on designing your contact center enterprise solution. Also, unlike older versions we donâ t redirect users to the secondary UCCX IP to login to run reports. b+s Reports for CUIC is a complete, out-of-the-box solution administrators can implement immediately, without having to spend time building custom reports or customizing existing reports. Bucher + Suter’s Reports for CUIC is an addon to Cisco’s Unified Intelligence Center that offers an array of report templates that fulfill the vast majority of contact center reporting requirements. So pleas Introduction Unified IS (CUIS) includes Unified Intelligence Center, which is the new reporting platform for the Cisco Unified Contact Center environment. CUIC is available by navigating to the node IP with port 8444 (https://<nodename/ip>:8444) The following information was directed to me to be done by Cisco TAC is a case where I had very slow performance in CUIC and our Wallboard software on certain UCCX Node. This data sheet describes the benefits, specifications, and ordering information for the Cisco Catalyst 4500 Series Switches. m Hi All, I would need help to know Data source & Value List to import CUIC Live data report templates. Cisco Unified Intelligence Center Documentation Guide, Release 12. Unified Intelligence Center 15. The Command Line Interface (CLI) provides a set of commands applicable to the operating system, to the Unified Intelligence Center database (cuic_data) and to the system database (ccm_<version>). 0 Data Sheet Cisco Unified Intelligence Center - Learn product details such as features and benefits, as well as hardware and software specifications. Configuration of Standalone CUIC - Manage customer contact points and integrate across agent desktops. 2 AW/HDS database. This includes the fields, filters, formulas, refresh rate, and key criteria field for the report. 5(1): Get product information, technical documents, downloads, and community content. Cisco Unified Intelligence Center API Guide - Cisco DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and resources. For each agent with the above parameters. 6(1) Unified Intelligence Center 12. Reports are important, aren’t they? Especially, in a major contact center, with thousands of operators working and SLA control being a crucial business aspect. 6 to PCCE 12. 6(1): Get product information, technical documents, downloads, and community content. x The CUIC user list is stored on the informix database, not familiar with the schema. After upgrade, we found that Live Data gadgets in Finesse are not working (Screenshot1). Report Customization in Unified Intelligence Center The documentation set for this product strives to use bias-free language. Hi All, Is there a Cisco doc or link that has exactly what each CUIC stock report does and which fields\Views you can choose from with descriptions from each?? Realise this would be a big document!! The Command Line Interface (CLI) provides a set of commands applicable to the operating system, to the Unified Intelligence Center database (cuic_data) and to the system database (ccm_<version>). To view the data dictionary locally, download the zip, unzip it, and open the HTML file in your browser. I see that I can download separate reports, export and then com We are currently upgrading our lab from PCCE 11. In this article, we'll discuss the features, architecture and specific terms of Cisco Unified Intelligence Center. Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments. Exceptions may be present Complete optional Edit Field Properties fields such as entering the formula syntax, referring to the User Guide for the Cisco Unified Intelligence Center Reporting Application ()and the online help for explanations. The presentation covers an overview of CUIC and Cisco's reporting offerings, understanding stock CCE and CCX reports, customizing reports in CUIC, the roadmap for CUIC, demonstrations and resources, and a question and answer section. The Cisco Unified Intelligence Center (CUIC) is a scalable. Jul 10, 2017 · This data sheet describes the benefits, specifications, and ordering information for the Cisco Unified Intelligence Center 11. cuic-user Specifies the user name to use for authentication with Cisco Unified Intelligence Center. 5. Unified Intelligence Center 12. Course Overview: Deploying Cisco Unified Intelligence Center Plus (DUIC+) is an Implementation and Administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE). The 15 CUCM Data Dictionary describes the Cisco Unified Communications Manager Database Schema (Tables, Fields, Data Types, and Relationships). Cisco UCS Director enables automated delivery of physical and virtual data center resources, empowering data centers to move at the speed of business. administration facility. CUIS consist Product overview Cisco Webex® Contact Center Enterprise (Webex CCE) provides a comprehensive, customizable, highly secure solution to meet the complex needs of the world’s largest contact centers. 0(1): Get product information, technical documents, downloads, and community content. applications. Cisco Bug Search Tool (BST) is a web-based tool that acts as a gateway to the Cisco bug tracking system that maintains a comprehensive list of defects and vulnerabilities in Cisco products and software. 0 (1) provides support for a standalone Cisco Unified Intelligence Center system in addition to the on-box Cisco Unified Intelligence Center. Contact Center Reporting and Analytics: Cisco Unified Intelligence Center Vikram Gururaj, Product Manager Cisco Unified Intelligence Center Contact Cisco Other Languages Releases Documentation Downloads Community Unified Intelligence Center 12. . CUIC on N1 should be pointing to N2 datasource host and CUIC on N2 should be pointing to N2 datasource host. This document presents a solution-level perspective on designing your contact center enterprise solution. 5 or the Unified ICM/CCE 7. CUIC subscribes to the message stream to receive the events in real-time and continuously update Live Data reports. independent component of a larger system. Unified CCX 11. For example, for a report that is scheduled to run at 10:30 p. Cisco Unified Intelligence Center User Guide provides comprehensive instructions for using the software, enhancing user experience and productivity in contact centers. first node. 0. Cisco Unified Intelligence Center - Some links below may open a new browser window to display the document you selected. shlag, shk5, uc49, ekcvd, vr3r0t, 5fbau9, iuc0, 7nlm, q8fp, yieps9,